Fire & Rescue NSW: Candidate Assessment FAQ’S
Frequently Asked Questions
Please find below some answers to commonly asked questions regarding Criteria’s (formerly Revelian) assessments and associated processes. To view the general Fire & Rescue Permanent Firefighter Recruitment FAQs, please visit – Fire & Rescue NSW – Recruitment Campaign FAQ’s
Fire & Rescue NSW have asked applicants to complete 4 assessments:
– Cognitive Ability Test
– Emotify (a game based Emotional Intelligence assessment)
– Work Safety Assessment
– Work Reliability Assessment
The best way to prepare for these tests is to ensure you complete the example questions presented at the beginning of the test. Also, that you feel as comfortable as possible before you begin your tests. You should also make sure you’re in a comfortable, distraction-free environment and are feeling relaxed, well-rested and ready to perform at your best.
Some assessments designed to identify your attitudes and opinions is not reflective of any prior study or learning, so there is no need to ‘study’ beforehand. We recommend reading the instructions carefully before you start the assessment and answering in an open and honest way.
The Cognitive Ability Test asks you to complete a series of questions that relate to verbal, numerical and abstract reasoning, to measure your critical thinking and reasoning ability. Research consistently shows that these skills are commonly linked to job performance across a broad range of job types. The test has 51 questions, which include numerical, verbal and abstract reasoning questions. Most people don’t complete all 51 questions in the allocated time, so we recommend moving as quickly as you can through the assessment and answering the questions you feel confident about, then attempting the remaining questions if you have time.
The Cognitive Ability Test is timed. You will have 20 minutes to complete as many questions as you can.
Emotify is an ability-based measure of emotional intelligence that is comprised of two separate mini-assessments: Matching Faces and Emotional Ties. These assessments have been specifically developed to assess your ability to accurately perceive emotions, and effectively understand the connections between emotions, and situations that lead to specific emotional reactions.
It contains two mini-assessments called Matching Faces and Emotional Ties. Matching faces requires you to quickly identify the emotion displayed on a person’s face, while Emotional Ties requires you to read a number of everyday situations and predict the types of emotional consequences that may arise as a result of these situations.
Before commencing the assessments, you will be provided with information about the games you will be playing, as well as a tutorial containing an example question so you can see exactly what is required of you.
Emotify is timed and takes approximately 20 minutes to complete.
The Work Safety Assessment asks questions about your attitudes and opinions towards safety at work. These questions allow an organisation to identify candidates that are well suited to its safety requirements and conditions.
You will be asked to indicate your opinion about a series of statements using a response scale. These response scales will vary throughout the assessment, so it’s important to read all questions carefully. Note: the assessment also checks for overly positive responses, so you should choose the answer that best reflects your individual attitudes, rather than how you think you ‘should’ answer. We recommend reading the instructions carefully before you start the assessment and answering in an open and honest way.
Should I respond in terms of how I behave at work, or outside of work?
This assessment is interested in your attitudes and opinions regarding the world of work, and your life more broadly. Some statements will explicitly refer to situations that involve work: For these statements, you should respond in terms of your attitudes about work. Other statements will ask about your broader hobbies, interests and opinions: For these questions we are interested in your attitudes more broadly.
The Work Reliability Scale includes questions about individual characteristics and work situations related to employee honesty and reliability, which are linked to important job-related outcomes, and allows an organisation to identify those candidates best suited to its specific work demands and conditions.
You’ll be asked to indicate your opinion about a series of statements using a response scale. These response scales will vary throughout the assessment, so it’s important to read all questions carefully.
The assessment is designed to identify your attitudes and opinions about a number of work-related issues and situations and is not reflective of any prior study or learning, no benefit is gained by “studying” for this assessment. We recommend reading the instructions carefully before you start the assessment and ensuring you are in comfortable, distraction-free environment.
The assessment is un-timed and takes approximately 10 minutes to complete.
Emotify is composed of 2 separate mini-games, each with their own time limit. In total, Emotify takes about 20 minutes.
The Work Safety Assessment is not timed, so the length of the assessment will differ for everyone. On average, this test takes about 10 to 15 minutes.
The Work Reliability Assessment is not timed, so the length of the assessment will differ for everyone. On average, this test takes about 10 minutes.
If you apply for another position with the same organisation, or another organisation, within that 12month period, you’ll be asked to release your previous responses. These will then be compared to the relevant comparison group for the new position, therefore your percentile score may be different from the first time you completed the assessment.
When you log in to complete assessments, the system will ask you to provide your personal and security information and will then detect whether you have previous responses for the assessments you’ve been invited to. If you do, you will be asked whether you’d like to release or withhold your responses.
Please note that if you withhold your results, you won’t be able to complete the assessment again and you may jeopardise your chances of advancing further in the recruitment process.
Feedback reports for the assessments will be sent to candidates over two days from Monday 27th of June 2022. Criteria is not able to provide any feedback until after this Tuesday 22nd of June 2022.
Why am I being asked to enter my driver’s licence details
The identity verification check is only used to confirm your identity.
The information you enter on this page will be provided to a 3rd party system to verify your ID. Please note that other than your name, your identification details will not be given to the recruiter.
I don’t have an Australian drivers licence. What can I do?
If you don’t have an Australian Drivers Licence, we’ll need to manually verify the identity details of your licence. Please scan or take a photo (Licence Numbers and Names must be legible) of the front of your licence and send to the Criteria Support Team via our contact form. Please provide your first name, last name and email as it appears on your Fire & Rescue NSW application and attach the scan/photo of your licence as an attachment. Criteria will examine your ID and notify you when you can continue with your assessments.
Will I be charged for verifying my identity?
If you are a candidate who has been invited to complete an assessment for an organisation you are applying for, you will not be asked to pay to complete the assessments in that invitation. This includes the identity verification check, which is only used to verify your identity. Other than your name, your identification details will not be given to the recruiter.
The identity verification page has locked me out. What can I do?
If the Identity Verification page locks you out due to too many attempts, you will need to email Criteria, via our contact form, for manual verification by the support team. Please provide your first name, last name and email as it appears on your Fire & Rescue NSW application and attach the scan/photo of your licence. Criteria will examine your ID and notify you when you can continue with your assessments.
My name on my licence is different. How do I proceed?
If the name listed on your ID document does not match the name in the assessment invitation, our support team will need to manually verify your identity. Please scan and attach another form of ID here. Criteria will examine your ID and notify you when you can continue with your assessments.
I have lost or misplaced my driver’s licence. What can I do?
If you have misplaced your licence and are not able to enter the licence number in to the system for verification, we will not be able to verify your identity. Please contact the relevant transport authority for your state or territory to request a new licence as soon as possible. You can find more information about the relevant authority for your location here.
For more information about Criteria assessments please visit
Please ensure that you have clicked on the link in your assessment invitation and viewed the Criteria User Agreement. Then contact Criteria who will be able to provide advice about the appropriateness of each assessment. You can find the contact form here. You will need to provide supporting documentation, a description of the nature of your condition and how it may impact your ability to complete assessments.
No, Criteria Video Assessment is a secure, browser-based application that does not require any software to be downloaded.
Yes, Criteria’s video interviewing platform has been designed to work with all web browsers and operating systems as long as your browser supports WebRTC (this is standard for most devices, but it does mean that on an iOS device, you’re limited to Safari, due to technical restrictions enforced by Apple). The browsers include: Chrome, Firefox, Edge and Safari.
- Stable Internet connection
- Avoid public networks such as Universities or Libraries as well as Government Departments and other workplace networks, as firewall restrictions are often in place
You can take the interview using one of the following:
- A computer running Google Chrome browser with microphone and webcam
- Apple iPhone or iPad, running IOS 12 or higher, using Safari browser
- Android phone or tablet using Google Chrome browser
Most laptops these days have built-in webcams which you may or not even be aware of. If you have never used the webcam facility, the Criteria video interviewing system automatically detects whether a webcam is connected to a computer and enables the user to check video and sound quality. It’s a very easy process and you don’t have to be technical!
Alternatively, your video interview can be taken on an Apple iPhone or iPad, running iOS 12 or higher, using Safari browser, or an Android phone or tablet using Google Chrome as your browser.